Product Services
Wavestrong excels in providing extensive product services to our clients – from resale and sourcing to identification & selection of appropriate products, from deployment to making sure your business is fully operational, and most of all from product optimization to on going steady support.
WaveStrong’s experience, business-minded approach and client-first culture should put your mind at ease due to our solid foundation with timely implementations in helping our clients achieve their security goals.
Resale & Sourcing
Whether it’s hardware, software or a solution somewhere in between, technology is an integral component to an organizations security program. The products today offer protection, control and visibility that allow for more secure access, processing and storage more now than ever before.
That said, WaveStrong only partners with market leading vendors and keeps a close ear to the ground on upcoming innovators in the security manufacturing space. We pride ourselves on our ability to deliver technology solutions that integrate well with our client’s current data security environment. The along with our client-first culture, and proven methodology, we have been very successful in defining and delivering solutions our clients have grown to depend on. With WaveStrong’s’ effective technology solutions, we can help maximize our clients total cost of ownership (TCO).
Identification & Selection
WaveStrong helps businesses explore the ever-changing waters within information security environment. We help our customers develop their own innovative approach to meet these challenging demands. WaveStrong’s capacity to identify and select a solution tailor-fit for their dynamic business and technical needs.
WaveStrong’s approach is to provide an objective comparative analysis of their current environment and uses a documented methodology that includes:
- Working directly with project stakeholders and map results to a requirements list
- Offer solutions based on initial compatibility vs. requirements
- Develop a comparative matrix based on product capabilities, matched to your requirements and weighted by your priorities
- Confirming or adjusting the validated findings from the initially gathered data
Deployment & Tuning
Whether presenting new technology or security products or expanding your current installation, having the right solution to your security program is vital. The right technical skills and procedures can mean the difference between fulfilling innovation or falling short, leaving your business vulnerable to the threats and deficiencies you thought you were attempting to amend.
WaveStrong has a proven methodology during the deployment and tuning services phase based on years of consulting success. We take into account your available IT resources and review your corporate policy, processes and existing technologies to help you realize your organization’s technical and business objectives. Our methodology includes:
- Fully understanding your business and technical needs for the product
- Documenting results
- Implementing and integrating the right technology into your environment
- Setting up a solution that is intended to live up to your requirements and expectations
Optimization
Maintaining your systems at peak efficiency helps mitigate against unwelcome attacks and unexpected downtime, all resulting in unwanted increased costs. WaveStrong’s technology-specific optimization services help ensure the effectiveness of the equipment and maximize total return on investment.
We provide ourselves on our technology recommendations as well as operational process, personnel, training and configuration recommendations. Our approach includes:
• Understanding your desired performance level and reasons for optimization
• Evaluating the health of your systems
• Upgrading your systems and/or application software
• Applying recommended patches
• Changing configurations to improve effectiveness and performance
Steady State Support
When technical problem arises, clients can expect a timely remediation to keep your environment secure. Unresolved issues can result in downtime and decreased productivity, and leave your organization at risk.
WaveStrong’s certified support specialists understand your environment and can diagnose and help you resolve any issues you may be facing. Our intimate knowledge of your network and security infrastructure enables us to make support resolutions with your entire organization in mind. Our support services include:
• A single point of contact
• Rapid response and complete case resolution
• Around-the-clock, 24/7 access to certified consultants through a dedicated support line and email
• Tier 1-3 support
